Privacy Statement

Perennial’s Privacy Policy explains how we collect, use, disclose and protect personal information that clients, employees, volunteers and donors may provide us with.

Personal information includes any information that identifies you personally, such as your name, address, email address or telephone number.

Perennial recognises and understands that your privacy is very important. We want you to be confident that we will handle your personal information with care and respect. We have outlined below how Perennial collects, uses, discloses and protects this information.

How we collect information

Perennial, and its trading company GRBS Enterprises Ltd, receives and stores personal information provided by clients, employees, volunteers and donors supplied in writing, via email, via the telephone or via online forms on the Perennial website.

This information might be provided when applying for assistance, making an enquiry, registering for an event, buying goods, offering help or making a donation.

If you are a client of Perennial, we may also receive personal information about you from a third party, for example from a Welfare Officer, other charity, agency or third party organisation that refers you to Perennial.

How we use information

We may use the information we collect from or about you in any of the following ways:

  • To provide you with the services, products or information you have requested or to fulfil individual employment contracts with our employees or agreements with volunteers.
  • To communicate with you – by post, email, telephone or text – to provide you with information relating to your personal involvement with the charity, or to provide you with information relating to our work,  charitable activities and / or fundraising activities.
  • Some personal information – such as National Insurance numbers – will be used for security purposes so that we can verify your identify.
  • On occasion, we may also use your personal information for internal administration purposes to analyse our operations or conduct service reviews.

Disclosure of Information

Perennial, and its trading company GRBS Enterprises Ltd, does not share your personal information with any third party without your written permission, and in the event of requesting permission, we would only wish to share information in order to assist you and / or to provide the services you have requested from the charity.

We may need to disclose your information if required to do so by law.

How we store information

Perennial makes all reasonable endeavours to ensure that your personal information is stored in a secure and confidential environment.

If you are a client of Perennial, your personal information (including any information you have provided us about your family, personal finances or health) is stored securely on a database that only the Perennial Services personnel have access to.

When your information is no longer needed it will be destroyed or permanently rendered anonymous. Should you wish to receive our newsletters, information about our fundraising activities or events, please complete the enquiry form on the Contact Us [link to Home/ContactUs] page to give us information that can be stored on our general database.

If you are a supporter, volunteer or donor, your information is stored securely on our database which can be accessed only by staff of Perennial and GRBS Enterprises Ltd. The only exception to this is for people who choose to subscribe online to our regular e-newslettters, where the data is stored securely with a third-party service and is accessible only to Perennial employees.

If you volunteer to work with us, we may ask you for additional information to the usual contact details. This is to ensure we take account of your personal circumstances or wishes when we offer you volunteering opportunities.

Your consent

By providing us with your personal information, including in some circumstances sensitive information relating to your personal finances or health, you consent to the collection and use of any of this information in accordance with the above purposes and this Privacy Policy.

What about children’s privacy?

The safety of children is very important to us. Children and young people under 18 should always ask a parent for permission before registering with the site in any capacity, be that to use the interactive services, to register for an event, or to shop. They should never leave personal information that could identify them away from the website, including descriptions of themselves, addresses or names of school/colleges they attend.

Protecting and controlling your personal information

We will only use your personal information for direct marketing purposes (such as sending you a Perennial gift catalogue, or approaching you for a donation) if we are allowed to do this by law or if we have your consent. If you have previously agreed to us using your personal information for direct marketing purposes but have since changed your mind, you may amend your preferences at any time.

Our registration numbers on the Data Protection Register run by the Information Commissioner’s Office are:

Perennial – Z8659551.
GRBS Enterprises Ltd – Z6383546

Write to:

115-117 Kingston Road
KT22 7SU



01372 373962

You may request details of personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to The Data Protection Officer at the above address.

If you believe that any of the personal information we have about you is incorrect, or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Our commitment to data security

To prevent unauthorised access to your personal and sensitive information, maintain data accuracy, and ensure the correct use of information in accordance with this Privacy Policy, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect.

If you have any complaint about the way in which your information has been collected, used or stored, you can contact us by referring our formal complaints procedure.